|
|
 |
Gather all the supporting information you have concerning the matter of
complaint; think about the questions you want answered; and finally determine
what it is you would like us to do
|
|
|
|
If you haven’t already done so, contact the CrediFlex Partner and discuss the
complaint with them first. They value your patronage and will do all they can to
ensure your complaint is satisfied as quickly as possible
|
|
|
|
If at this stage the matter is still not resolved to your satisfaction you can
contact one of our Management team who will provide you with the name and
contact details of the person who will investigate your complaint
|
|
|
|
You can contact management in any of the following ways:
|
|
|
|
|
By Email: |
talktocrediflex@crediflex.com
|
|
|
By Mail: |
PO Box 300
Charlestown NSW 2290 |
|
|
By Phone: |
Contact one of our Management team as listed in the Contact Us >
Management menu |
|
|
|
Once your complaint has been received we will: |
|
|
|
|
|
Gather information to investigate your complaint and identify the cause
|
|
|
|
Ensure that, if your complaint cannot be resolved straight away, we keep you
informed of what is happening on a regular basis and do all we reasonably can to
regain your confidence in us
|
|
|
|
Ensure that, in the unlikely event that we cannot resolve the issue, we provide
you with contact details to the relevant external dispute resolution body
applicable to our industry
|